Date of last update: 30/3/2020 at 10.00am (information will always be updated to be correct).
OFFICE, PRODUCTION, DELIVERIES ALL OPERATIONAL.
As per government guidelines the shop is now closed to the public.
Deliveries are as normal, with a 24-48 hour lead time.
The last day for collections will be Tuesday 31st March. From April 1st, we will be operating deliveries only.
1. FREE DELIVERY TO ALL LOCAL ADDRESSES
If you are within 10 miles of Stroud, we are offering FREE delivery on any order. Typically we are able to deliver next day for orders placed by 4pm, but this may be delayed due to demand and/or for out of stock products.
If you are self-isolating please use this option. Call us to place your order and we can work out all of the details on the phone.
2. CALL AND COLLECT
Our call and collect service will cease on Wednesday 1st April. From this point, all existing and new orders will be delivery only. The last day for collections is Tuesday 31st March. This is to ensure customers are not making unnecessary trips.
If you are worried about visiting a public place, we have a call and collect system in place. Place your order with us on the phone and we will tell you when it will be ready. (this may be a couple of hours sometimes). Drive to our shop, park outside and honk your horn - a member of staff will come out to your vehicle to take your name, and then will go and get your order. If nobody comes out immediately it will just mean they are indisposed - please honk again and/or call us and someone will be able to help as soon as possible.
3. WEBSITE ORDERS
Due to unprecedented demand we will be pausing website orders until we have cleared the backlog. This change will come into affect on 30/3/2020.
10% of the employees are able to, and are, working from home.
1 member of staff is self-isolating due to being at high risk. 2 other members of staff are self-isolating by choice.
We have increased some staff hours to cope with current increased demand for paint.
We have stringent measures in place for cleaning and staff hygeine. All handles, card machines, phones etc are being disinfected frequently.
Liberon - is now closed. We cannot take any orders for Liberon items that are out of stock.
Farrow & Ball - are operating on a 9 day turnaround due to demand. As such, we are no longer taking orders of 'to order' items.
All others - Currently experiencing high demand but on the whole are delvering as normal, sometimes with a day or two delay.